How do I order an item on www.crysobel.com?
Is it safe to order on www.crysobel.com?
Who do I contact if I have any questions about my order at www.crysobel.com?
What types of payment do you accept?
Do I have to pay sales tax?
Do you accept international orders?
How will my order be shipped?
What are your shipping rates?
When will my order ship?
How do I track my order?
How can I return or exchange my merchandise?

How do I order an item on www.crysobel.com?

Placing an order on www.crysobel.com is simple and safe. Browse through our collection and once you have made your decision, click on the “Add to Jewelry Box” button and include the quantity of the item in the “Quantity” box. Follow the directions through the checkout process to complete your order. The final transaction takes place at the end of the checkout process when you are required to provide your credit card number.

Is it safe to order on www.crysobel.com?

Yes, it is safe to order items at www.crysobel.com. At Crysobel, we strive to provide you with a safe and secure shopping experience. We use industry-standard encryption technologies to ensure that data exchange and transmission is secure. We value your privacy and only disclose your personal information as described in our Privacy Policy.

Who do I contact if I have any questions about my order at www.crysobel.com?

You may contact us through email on the Contact Us page. Simply email us your question and we will respond to your query within 24 hours. If you are inquiring about a specific order, please provide us with your order number.

What types of payment do you accept?

We accept credit cards issued by Visa and Mastercard.

Do I have to pay sales tax?

Sales tax is applied only to orders shipped within California. Shipments to addresses outside of California are tax-free.

Do you accept international orders?

Unfortunately we currently do not accept international orders. We can only accept orders for shipment to addresses within the United States.

How will my order be shipped?

We ship all our items from San Francisco, CA. We use UPS for all our shipments.

What are your shipping rates?

We keep our shipping rates very simple. The following charges apply for each address within the 48 contiguous*
United States:

UPS Ground: $15.00, delivered in approximately 5-6 business days
UPS Next Day Air Saver: $25.00, delivered by next day 3:00 pm where service is available

*Orders to Alaska and Hawaii are shipped UPS Next Day Air Saver: $25.00

When will my order ship?

We ship all items within 2 business days, unless they are backordered. If your items are backordered, we will contact you with further details on the timing of your shipment.

How do I track my order?

Once you have placed an order at www.crysobel.com, you will receive a shipping confirmation from us via email. You can use the tracking number in the email to track your package and estimated delivery at http://www.ups.com.

How can I return or exchange my merchandise?

It is very important to us that you are 100% satisfied with your purchase. We will gladly exchange your item or provide you with a prompt and courteous refund if the item has not been worn, is in saleable condition and is postmarked within 14 days from date of receipt. Please email us at customerservice@crysobel.com to obtain a Return Material Authorization (RMA) number. Please follow the steps below to ensure a refund:

Obtain a Return Material Authorization number from customer service
Include the RMA number and receipt in the return package
Confirm that the return package is post-marked 14 days from date of receipt from Crysobel
Protect your return merchandise by shipping it in a hard box
Insure your return merchandise for your protection
Ship all returns to (For safety, please do not include the name Crysobel anywhere on your return package):

Returns – Customer Service
753 Panorama Drive
San Francisco, CA 94131